Frequently Asked Questions (FAQs)

Application cannot be downloaded or installed

  1. Check network connection: Ensure that your device is connected to a stable Wi-Fi or mobile data network. You can try opening other web pages or applications to confirm whether the network is working properly.
  2. Check device storage space: Go to "Settings" > "General" > "iPhone Storage" to check if there is sufficient free space on your device. If the space is insufficient, please clean up unnecessary files, photos, videos, or uninstall unused applications.
  3. Update the iOS system: An outdated iOS system may cause application compatibility issues. Go to "Settings" > "General" > "Software Update". If there are available updates, install the latest version of the iOS system.
  4. Check the status of the App Store: Sometimes, the App Store may experience temporary failures. You can visit the official Apple system status page (https://www.apple.com.cn/support/systemstatus/) to check if the App Store is operating normally.

Application crashes or becomes unresponsive

  1. Close and reopen the application: Double-click the Home button, swipe up the application window to close it, and then reopen the application.
  2. Update the application: Go to the App Store, tap the profile icon in the upper - right corner, and check if there are available updates for the application. Updating the application may fix known crashing or performance issues.
  3. Clear the application cache: Some applications support the function of clearing the cache. Usually, you can find the relevant option in the "Settings" or "Options" menu of the application. If the application does not have this function, you can try uninstalling and reinstalling the application (Note: This operation may cause the loss of in - app data. Please back up important data in advance).

Forgot login password

  1. Reset password within the application: On the application login page, click the "Forgot Password" option, and follow the prompts to enter the email address or mobile phone number used during registration. The system will send a password reset link or verification code to your registered email or mobile phone.
  2. Contact customer service: If you still cannot retrieve your password through the above methods, please contact our customer service team and provide your registration information so that we can assist you in solving the problem.

Contact Us

If you encounter any other problems or need further assistance during use, please feel free to contact us through the following methods: